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Privacy Policy

Last updated: February 20, 2026

1. Introduction

Welcome to ReplyGain ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

  • Email Address: Required for account creation and passwordless authentication
  • Monitoring Data: The keywords, subreddits, and criteria you configure to find potential leads
  • Lead Data: Information about posts and comments identified as potential leads for your business

2.2 Automatically Collected Information

  • Usage Data: How you interact with our service (pages visited, features used)
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, and referring URLs

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Send you one-time passwords (OTPs) for authentication
  • Sync your monitors and lead insights across devices
  • Improve and personalize your experience
  • Communicate important updates and changes
  • Detect and prevent fraud or abuse

4. Data Storage and Security

Your data is stored securely using Cloudflare's global infrastructure:

  • Encryption: All data is encrypted in transit (TLS) and at rest (256-bit encryption)
  • Database: We use Cloudflare D1, a globally distributed SQLite database
  • Access Controls: Strict access controls limit who can access your data
  • No Third-Party Access: We do not sell or share your data with advertisers

5. Email Communications

We use Resend to send transactional emails (OTP codes). We will never:

  • Send you marketing emails without consent
  • Share your email with third parties for marketing
  • Spam your inbox

6. Data Retention

We retain your data for as long as your account is active. You can:

  • Export your data at any time
  • Delete individual monitors or lead records
  • Request complete account deletion by contacting us

Upon account deletion, all your data is permanently removed within 30 days.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data in a portable format
  • Object to certain processing activities

8. Cookies

We use minimal cookies essential for the service to function:

  • Session Cookie: To keep you logged in
  • Analytics (Optional): Anonymous usage statistics to improve the service

9. Children's Privacy

ReplyGain is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the app. Your continued use of the service after changes constitutes acceptance.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Email: privacy@replygain.com

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